Watco

Ops Phone numbers 1

• OPS Phone Numbers

Phase 1 - Understanding systems & Terminology 16

• Terminology Definitions/Abbreviations
• Creating a ticket for Freshdesk
• Identifying Railroad's in a ticket
• How to read a waybill in WATSS
• Build a Switch List

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Phase 2 - Road Specific Processes/Phones 20

• Phone Call Script
• AA NU/RJ/SB
• AA RIP TRACK REQUEST
• ABS RWC'S
• AUT CREW PAPERWORK

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Phase 3 - Correcting history/Billing/Class 1 9

• HOW TO REMOVE FROM INVENTORY WATSS
• MULTI-CAR WAYBILL REMOVE/ADD
• UP 3%
• RESTENCIL PROCESS WATSS
• 417 Billing Overlay Process

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