Watco

Class 1's = Bigger railroads that span across the continent. (UP, BNSF, CPKC, NS, CPRS, CN & CSXT)  ICR = Inbound cars from the Class 1 tracks t...

Freshdesk is a platform that filters in all emails sent to our teams (Operations Support, CS1, CS2, CS3 and CS4). You will create a "TICKET" in F...

Sometimes a ticket will come through that doesn't specify what railroad it is for. There are a few ways to figure this out.   Example 1: Click on the...

When taking phone calls please keep in mind Our Foundation Principles.    Start with a standard response.  "Watco, this is ___________, how ma...

How to read a waybill in WATSS    Here is a breakdown of the WATSS waybill.   In the top left-hand corner of the waybill is where the Eqmt show...

To locate a car in WATSS and create switch lists   STEP 1: Select Equipment.   STEP 2: Your stations and tracks should open up. Hit Locate.   STEP...

ICHR WATTS      Find the consist under inbound and double click:    Enter location and current date and time and select all cars: (...

MANUAL INBOUND IN WATSS  Go to inbound and look for car… if there is nothing, you will do a manual inbound:    Hit the manual inbound button...

ICHD in WATTS when a switch list is provided. Example ticket:   STEP 1: Look up the switch list number in WATSS.         Ma...

HOW TO: Select your car and then click the MOVE button.  The drop down will allow you to select what move you would like to make. Make sure...