Phase 1 - Understanding systems & Terminology
Months 1-3 training processes. Terminology, understanding WATSS, understanding FRESHDESK, ICR & ICH, 418/417
Freshdesk is a platform that filters in all emails sent to our teams (Operations Support, CS1, CS2, CS3 and CS4). You will create a "TICKET" in F...
Fri, 24 Jan, 2025 at 3:16 PM
Sometimes a ticket will come through that doesn't specify what railroad it is for. There are a few ways to figure this out. Example 1: Click on the...
Wed, 29 Jan, 2025 at 3:17 PM
STEP 1: Log into WATSS On the top row, second from right, hit the equipment button. STEP 2: Locate the track you are needing to re-sequence. Y...
Wed, 29 Jan, 2025 at 3:18 PM
STEP 1: Log into your railroad. Select Equipment. STEP 2: Select History. STEP 3: Select Activity. STEP 4: Fill out the inf...
Tue, 10 Jun, 2025 at 11:49 AM