Setbacks are determined by the waybill or the physical status of the railcar.
Sometimes we have to manually create a setback waybill when billing won't come through.
This process is at the bottom.
Knowing your customer contacts, class 1 contacts and interchange locations will help you.
Setbacks are usually discovered when updating RWC's on our inbound consists prior to bringing them online or when the crew members are bringing the railcars in and catch an issue with a railcar.
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Example 1: look for RWCNEEDED, AGTSETBACK, ERROR SETBACK or patchy, missing consignee information.
LOADED 418 BILLING will sometimes be setback as well, since we need 417 billing for loads.
(ONLY FOR SPECIFIC RAILROADS)
Try obtaining the loaded 417 from the Class 1 so the car can be kept before deciding to set it back.
STEP 1: Select a setback RWC that matches the L/E status & Class 1.
MAKE SURE TO PARTIAL SEED AND SAVE ONCE SELECTED.
STEP 2: Fill out the Setback form in Excel. Form is attached below. Save to your desktop for quick access.
Note: Your reason needs to be more than just (setback). Make sure you include valid reasons like route, consignee info, railcar issues such as broken door, etc.
STEP 3: Email your setback form.
We need to include OPS EMAIL, CS REQUEST, SPECIFIC RAILROAD BILLING and the CLASS 1 SETBACK emails.
Class 1 Setback Contacts:
BNSF = csrejectsreturns@bnsf.com
CN = setbacksecan@cn.ca
CSXT = rule7errordelivery2@csx.com
GLC = dispatcher@glcrailroad.com
KCS = csolutions@kcsouthern.com
NS = tndq@nscorp.com
UP = UP form through UP website. Process below.
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Example 2: A setback can also happen when we deliver a car to the Class 1 and the Class 1 turns around (within a day or 2) and hands the car back to us. This is a "Car did not make its destination" setback.
This car was delivered off on 04/14 and then given right back to us on 04/17. Sometimes the new ICR waybill will be junky so we would need to COPY PEND the ICH waybill from 04/14 to apply to this ICR on 04/17.
Scenario 1: If this is caught during the inbound process, we can just unmatch the current pending billing and apply our COPY PENDED BILLING.
Scenario 2: If this is caught AFTER cars are already online, we will have to overlay our COPY PENDED BILLING.
If your setback reason is either one of these, please follow the
OVERLAY PROCESS or the COPY PEND PROCESS.
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Example 3: If the crews deliver (ICH) a car to the Class 1 in error and the crews are requesting this car to be returned, simply submit a setback form to the OPERATIONS EMAIL, CS REQUEST, SPECIFIC RAILROAD BILLING & CLASS 1 EMAIL. You will flip the TO ROAD with the FROM ROAD and move your (Class 1/Interchange) down.
IF THE CUSTOMER IS REQUESTING A RAILCAR BACK AND THE CAR IS ALREADY GONE, THEY HAVE TO REACH OUT TO THE CLASS 1 THEMSELVES.
This will prevent our road from paying the fees for interchanging in error.
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MANUALLY CREATE A WAYBILL TO SET A CAR BACK TO THE CLASS 1.
Note: If the car is a loaded setback you HAVE to get a STCC for commodity. If it is a LOADED or EMPTY HAZMAT, you CANNOT build your own waybill. You MUST have the Class 1 transmit the billing.
This prosses does not apply to ANY hazmat railcar.
I used an empty setback as example below. You do NOT need the STCC to set an empty car back.
STEP 1: Go to your railroad in WATTS, click inbound, then Man. Inbd.
STEP 2: Fill in all your interchange information. Make sure to select the correct station!
You can double check using Railinc or your interchange guide.
Once you fill out your info and type in your rail car, RIGHT click the RWC box.
STEP 3: Fill in all the appropriate info for your interchange. This is not an inbound! Select SB in the Status box.
STEP 4: Now that you have selected your RWC, click the waybill button and select Create New Waybill.
Your car is now billed and ready to be brought online.
DON'T FORGET to send your setback form as directed above.
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UP Setback Form through UP Website
STEP 1: You will need a UP account/access. Ask Tessa to get you set up.
STEP 2: Once logged on, click Track and then Case Management.
STEP 3: Scroll down and click the Create a Case button. A Create a Case pop up will show - select the second button.
STEP 3: Fill out Case information.
- You have to Type in Watco Companies and select the Pittsburg Location.
- UP Setback for Case Reason
- You can select UP Error, but there is also Billing Error or Customer Error. (Say the billing shows for our customer but has the incorrect location, or the customer ordered this car on accident and wants us to set it back)
- Fill in your reason for the Setback. AGAIN, DO NOT JUST PUT "SETBACK".
- Add in your STCC, which is the commodity stick code that can be found in the car's waybill.
- Select Hazmat yes or no.
- Select empty or load.
- Fill in your first car ID in Equipment ID (if you have multiple just fill in 1 car ID).
- Select the Submit button.
STEP 4: Once you've selected submit, screen shot the case ticket, paste into an email and send to:
OPERATIONS EMAIL, CS REQUEST, SPECIFIC RAILROAD BILLING.
