PAC = PLACED AT CUSTOMER FACILITY/TRACK. THIS IS A CHARGABLE MOVE. $$$$
If the crew calls or emails in and requests for a car to be put back into PAC status or that the car is unavailable to pull, you will want to follow the process below.
STEP 1: Type all cars into a switchlist, then start with your first car by going to the history.
STEP 2: Delete all moves down to the PAC move. This will place it back as an empty or a load.
STEP 3: The customer should now see this PAC back car on their DOCK account under placed. It will be up to them to either release it empty again or communicate to us that their car is ready to be released loaded.
STEP 4: You will want to go into your white Waybill Que and complete out the loaded billing. This will prevent it from auto triggering in the system and releasing this railcar in error.
1. Click on the White Waybill Icon
2. Enter the railcar in question into the Eqmt Initial and Eqmt Number. Hit enter. Once the loaded billing on the car populates that you need to kill take a snapshot for reference.
3. You will now need to kill (complete) out the billing using the Waybill Cntl Num. Select Utilities - Utilities - Update Waybill Status Ind.
4. Type in your Waybill control number and then select the drop-down arrow to CMP. This will kill the pending billing and remove it from the system, so it doesn't just auto apply again.
5. When you return to your white waybill que and refresh, the pending billing will either show completed or disappear completely.
STEP 5: Add switch instructions stating CAR IS PAC BACK, so the crew knows the car was put back on the customer’s
STEP 6: Send an email to the customer, billing team for the railroad, as well as the demurrage team, letting them know that the car has been put back on their clock and why. demurrage@watco.com
If the cars PAC back are loads, the customer will need to release them in DOCK once pulled. If they are empty, we will need to re-cue the loaded billing and manually release them when pulled.
Pay attention so you know what to tell the customer in the email.
Customer emails can be found in your teams, left hand side (TEAMS) icon, customer service 1, 2, or 3 General tab, files and then customer contacts. This is important to know how to access your customer contacts.
Most of the time, these PAC back cars will come in on an outbound request instead of the customer letting us know beforehand that these cars are okay to release from PAC status. Reach out to the customer to confirm that the crews have pulled to interchange and their railcar needs released empty again or confirm loaded.
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IF THIS IS A EIRR OR BVRR PAC BACK, PLEASE ATTACH THE AUTO RESPONSE FOR THE TARIFF THAT APPLIES. PROCESS LINK BELOW: JUST COPY & PASTE. MAKE SURE TO EDIT IT SO IT MAKES SENSE TO THE CUSTOMER.
Dear Valued Customer,
The (INSERT RAILROAD) Operations Team has reported that they were unable to pull your cars on today's switch due to (INSERT REASON HERE). These cars have been returned to PACT status. Please advise when they are ready to be pulled and we can re-enter the release.
Also please be advised these cars are subject to an early release charge per Tariff Items 315.
If you have any questions regarding the early release charge, please contact (INSERT RAILROAD BILLING EMAIL). Please see the Tariff items below for further explanation of the charges.
ITEM 315 IMPROPER RELEASE OF CARS PLACED FOR LOADING OR UNLOADING.
When a shipper instructs the release of a car(s) previously placed for loading or unloading, but the WTS Railroad is unable to remove the car(s) because the loading or unloading of the car(s) has not been completed or for other reasons not attributable to the WTS Railroad, the car(s) will remain on demurrage as if the release had not been instructed, and a charge of $400.00 per car will apply on each car, up to a maximum charge of $1,200.00 per occurrence.
When the placement of a car(s) cannot be accomplished due to improper release of car(s) previously placed for loading or unloading or for other reasons not attributed to the WTS Railroad, the car(s) will remain on demurrage as if the car(s) had not been ordered and a charge of $400.00 per car will apply on each car, up to a maximum charge of $1,200.00 per occurrence.
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Removing a car from PAC BACK: DO NOT JUST UNDELETE MOVES!
STEP 1: If the car was going outbound as a load we will need to re-cue the loaded billing through CLEO.
(This was the billing that you killed prior)
Once this billing is received in WATSS it will retrigger and release this railcar loaded again. If your car in question needs to go out empty and still shows loaded (PAC to customer), email the customer and request that they release this car through DOCK.
STEP 2: If the customer goes to their DOCK, on the right-hand side it will list the loads and empties that are NOBILL that need released.
