If a customer sends an email or calls asking for us to assist with getting a car back that they released in error we can’t assist with that request. They will need to reach out to the class one that the car is currently on so they can request the car back. We only get involved when it is an error on our side. You can trace the car to give them the current location and you can provide them with the class ones contact information but that would be all the involvement we would be able to provide.
The reason for this is the class one can charge Watco for the error and since it is the customers error they will have to accept the charges.