| Notes for AA Rejects and Setbacks | Status | Notify the Class 1 | Billing |
| If ops says customer doesn't have enough loads or doesn't need the car right now Usually ETTX cars but not limited to this carmark | NU-Not Used | Cars ordered not used form | No charges apply on AA avoiding carhire on cars |
| Any car that is rejected at interchange for any mechanical issue | RJ-Reject | Rejection form | NS will pay reject charge $450pc. CSX or CN, search Umler for Car Owner/ Reject Charge goes to them |
| TOCX Cars - The customer is unable to load this type of car. Error delivery | SB-Setback | Setback Form | Setback charges should auto apply for Class 1 in the online patron |
| If car is PACT at customer and then rejected for a mechanical reason not found at interchange Report in DDCT, contact Home shop team, car owner must provide outbound billing and a rebill must be done | Charges vary depending on where the car goes L/E status-Pay attention to email traffic | ||
EMAIL MUST BE SENT TO THE CLASS ONE FOR THE ABOVE on ALL roads.
NS will not pay these tariff charges without the email notification
CSXT will not pay Setback charges without FR#