CAR TRACER EMAIL
Good morning/afternoon/evening,
Watco Customer Service email and phone lines are dedicated to communications with Watco rail-served customers, Watco Operations, and our railroad interchange partners. With that in mind, effective immediately, Watco Customer Service team members will no longer provide information about placement dates or delivery to interchange. All moves made within Watco databases are sent to Railinc. You may check with them to see if they have reporting options that could be beneficial to your company. Steelroads is a tracing application that you might be able to gain access to.
As further information. All Watco rail served customers fall into two categories. They are either Open-Gate or Closed-Gate. Open-gate customers have cars spotted upon arrival to the railroad with oldest cars being spotted in first. Closed-gate customer are spot upon request by the Watco rail-served customers. Watco Operations Teams work hand in hand with our customers to ensure all their cars are placed to them and pulled from them in a safe and efficient manner. Our customer service team does not manage the Operations switching or interchange schedules which varies across all our properties.
We will be happy to continue assisting with billing communications and severe delays on cars that have been billed to ship off Watco properties. Any billed car that hasn’t shipped off a Watco property after 7 business days should be communicated to us and we will be happy to check with the customer and then Operations if necessary.