TIBR Operations will begin sending in this form, when a railcar has been released by a customer, but cannot be pulled. This has become an on-going issue with a couple of customers in particular.
When this form is faxed in, please follow the normal process of PAC’ing back a car.
IE, deleting the RMT or PAC on top of an RLO. Please then block the car to the customer and add in the switch instructions “PAC BACK CANNOT PULL.” Please be sure to also email the customer with billing cc’ed on the email.
